Index Wizard Trading System Review Reviews, Work Forum ...

So here it is, three more days and October begins, which marks one year of trading for me. I figured I would contribute to the forum and share some of my experience, a little about me, and what I've learned so far. Whoever wants to listen, that's great. This might get long so buckle up..
Three years ago, I was visiting Toronto. I don't get out much, but my roommate at the time travels there occasionally. He asked everyone at our place if we wanted to come along for a weekend. My roommate has an uncle that lives there and we didn't have to worry about a hotel because his uncle owns a small house that's unlived in which we could stay at. I was the only one to go with. Anyways, we walk around the city, seeing the sights and whatnot.
My friend says to me "where next?"
"I don't know, you're the tour guide"
"We can go check out Bay Street"
"what's 'Bay Street?'"
"It's like the Canadian Wall street! If you haven't seen it you gotta see it!"
Walking along Bay, I admire all the nice buildings and architecture, everything seems larger than life to me. I love things like that. The huge granite facades with intricate designs and towering pillars to make you think, How the fuck did they make that? My attention pivots to a man walking on the sidewalk opposite us. His gait stood out among everyone, he walked with such a purpose.. He laughed into the cell phone to his ear. In the elbow-shoving city environment, he moved with a stride that exuded a power which not only commanded respect, but assumed it. I bet HE can get a text back, hell he's probably got girls waiting on him. This dude was dressed to kill, a navy suit that you could just tell from across the street was way out of my budget, it was a nice fucking suit. I want that. His life, across the street, seemed a world a way from my own. I've worn a suit maybe twice in my life. For my first communion, it was too big for me, I was eleven or whatever so who gives a shit, right? I'm positive I looked ridiculous. The other time? I can't remember.
I want that. I want the suit. I want the wealth, the independence. I want the respect and power, and I don't give a shit what anyone thinks about it.
Cue self doubt.
Well, He's probably some rich banker's son. That's a world you're born into. I don't know shit about it. \sigh* keep walking..*
​
A year later, I'm visiting my parents at their house, they live an hour away from my place. My dad is back from Tennessee, his engineering job was laying people off and he got canned... Or he saw the end was near and just left... I don't know, hard to pay attention to the guy honestly because he kind of just drones on and on. ("Wait, so your mom lives in Michigan, but your dad moved to Tennessee... for a job?" Yea man, I don't fucking know, not going to touch on that one.) The whole project was a shit show that was doomed to never get done, the way he tells it. And he's obviously jaded from multiple similar experiences at other life-sucking engineer jobs. My mom is a retired nurse practitioner who no longer works because of her illness. I ask him what he's doing for work now and he tells me he trades stocks from home. I didn't even know you could do that. I didn't know "trading" was a thing. I thought you just invest and hope for the best.
"Oh that's cool, how much money do you need to do that?"
"Ehh, most say you need at least $25,000 as a minimum"
"Oh... guess I can't do that..."
Six months later, I get a call and it's my dad. We talk a little about whatever. Off topic, he starts asking if I'm happy doing what I'm doing (I was a painter, commercial and residential) I tell him yes but it's kind of a pain in the ass and I don't see it as a long term thing. Then he gets around to asking if I'd like to come work with him. He basically pitches it to me. I'm not one to be sold on something, I'm always skeptical. So I ask all the questions that any rational person would ask and he just swats them away with reassuring phrases. He was real confident about it. But basically he says for this to work, I have to quit my job and move back home so he can teach me how to trade and be by my side so I don't do anything stupid. "My Name , you can make so much money." I say that I can't raise the $25,000 because I'm not far above just living paycheck to paycheck. "I can help you out with that." Wow, okay, well... let me think about it.
My "maybe" very soon turned into a "definitely." So over the next six months, I continue to work my day job painting, and I try to save up what I could for the transition (it wasn't a whole lot, I sucked at saving. I was great at spending though!). My dad gives me a book on day trading (which I will mention later) and I teach myself what I can about the stock market using Investopedia. Also in the meantime, my dad sends me encouraging emails. He tells me to think of an annual income I would like to make as a trader, and used "more than $100,000 but less than a million" as a guideline. He tells me about stocks that he traded that day or just ones that moved and describes the basic price action and the prices to buy and sell at. Basically saying "if you bought X amount of shares here and sold it at X price here, you could make a quick 500 bucks!" I then use a trading sim to trade those symbols and try to emulate what he says. Piece of cake. ;)
Wow, that's way more than what I make in a day.
He tells me not to tell anyone about my trading because most people just think it's gambling. "Don't tell your Mom either." He says most people who try this fail because they don't know how to stop out and take a loss. He talks about how every day he was in a popular chatroom, some noob would say something like, "Hey guys, I bought at X price (high of day or thereabout), my account is down 80% .. uhh I'm waiting for it to come back to my entry price.. what do I do??"
Well shit, I'm not that fucking dumb. If that's all it takes to make it is to buy low, sell high, and always respect a stop then I'll be fantastic.
By the end of September, I was very determined. I had been looking forward everyday to quitting my painting job because while it used to be something I loved, it was just sucking the life out of me at this point. Especially working commercial, you just get worked like a dog. I wasn't living up to my potential with that job and I felt awful for it every minute of every day. I knew that I needed a job where I could use my brain instead of slaving my body to fulfill someone else's dream. "Someone's gotta put gas in the boss's boat" That's a line my buddy once said that he probably doesn't know sticks with me to this day.
It ain't me.
So now it was October 2018, and I'm back living with Mom n' Pops. I was so determined that on my last day of work I gave away all of my painting tools to my buddy like, "here, I don't need this shit." Moving out of my rental was easy because I don't own much, 'can't take it with ya.' Excited for the future I now spend my days bundled up in winter wear in the cold air of our hoarder-like basement with a space heater at my feet. My laptop connected to a TV monitor, I'm looking at stocks next to my dad and his screens in his cluttered corner. Our Trading Dungeon. I don't trade any money, (I wasn't aware of any real-time sim programs) I just watch and learn from my dad. Now you've got to keep in mind, and look at a chart of the S&P, this is right at the beginning of Oct '18, I came in right at the market top. Right at the start of the shit-show. For the next three or four weeks, I watch my dad pretty much scratch on every trade, taking small loss after small loss, and cursing under his breath at the screen.
Click.
"dammit."
Click.
"shit."
Click. Click.
"you fuck."
Click.
This gets really fucking annoying as time goes on, for weeks, and I get this attitude like ugh, just let me do it. I'll make us some fucking money. So I convince him to let me start trading live. I didn't know anything about brokers so I set up an account using his broker, which was Fidelity. It was a pain and I had to jump through a lot of hoops to be able to day trade with this broker. I actually had to make a joint account with my dad as I couldn't get approved for margin because my credit score is shit (never owned a credit card) and my net worth, not much. Anyways, they straight up discourage day trading and I get all kinds of warning messages with big red letters that made me shit myself like oooaaahhh what the fuck did I do now. Did I forget to close a position?? Did I fat finger an order? Am I now in debt for thousands of dollars to Fidelity?? They're going to come after me like they came after Madoff. Even after you are approved for PDT you still get these warning messages in your account. Some would say if I didn't comply with "whatever rule" they'd even suspend my account for 60 days. It was ridiculous, hard to describe because it doesn't make sense, and it took the support guy on the phone a good 20 minutes to explain it to me. Basically I got the answer "yea it's all good, you did nothing wrong. As long as you have the cash in your account to cover whatever the trade balance was" So I just kept getting these warnings that I had to ignore everyday. I hate Fidelity.
My fist day trading, I made a few so-so trades and then I got impatient. I saw YECO breaking out and I chased, soon realized I chased, so I got out. -$500. Shit, I have to make that back, I don't want my dad to see this. Got back in. Shit. -$400. So my first day trading, I lost $900. My dumbass was using market orders so that sure didn't help. I reeled the risk back and traded more proper position size for a while, but the commissions for a round trip are $10, so taking six trades per day, I'm losing $60 at a minimum on top of my losing trades. Quickly I realized I didn't know what the hell I was doing. What about my dad? Does HE know? One day, in the trading dungeon, I was frustrated with the experience I'd been having and just feeling lost overall. I asked him.
"So, are you consistently profitable?"
"mmm... I do alright."
"Yea but like, are you consistently profitable over time?"
.........................
"I do alright."
Silence.
"Do you know any consistently profitable traders?"
"Well the one who wrote that book I gave you, Tina Turner.. umm and there's Ross Cameron"
......................
"So you don't know any consistently profitable traders, personally.. People who are not trying to sell you something?"
"no."
...................
Holy fucking shit, what did this idiot get me into. He can't even say it to my face and admit it.
This entire life decision, quitting my job, leaving my rental, moving from my city to back home, giving shit away, it all relied on that. I was supposed to be an apprentice to a consistently profitable day trader who trades for a living. It was so assumed, that I never even thought to ask! Why would you tell your son to quit his job for something that you yourself cannot do? Is this all a scam? Did my dad get sold a DREAM? Did I buy into some kind of ponzi scheme? How many of those winning trades he showed me did he actually take? Are there ANY consistently profitable DAY TRADERS who TRADE FOR A LIVING? Why do 90% fail? Is it because the other 10% are scamming the rest in some way? Completely lost, I just had no clue what was what. If I was going to succeed at this, if it was even possible to succeed at this, it was entirely up to me. I had to figure it out. I still remember the feeling like an overwhelming, crushing weight on me as it all sunk in. This is going to be a big deal.. I'm not the type to give up though. In that moment, I said to myself,
I'm going to fucking win at this. I don't know if this is possible, but I'm going to find out. I cannot say with certainty that I will succeed, but no matter what, I will not give up. I'm going to give all of myself to this. I will find the truth.
It was a deep moment for me. I don't like getting on my soapbox, but when I said those things, I meant it. I really, really meant it. I still do, and I still will.
Now it might seem like I'm being hard on my dad. He has done a lot for me and I am very grateful for that. We're sarcastic as hell to each other, I love the bastard. Hell, I wouldn't have the opportunity to trade at all if not for him. But maybe you can also understand how overwhelmed I felt at that time. Not on purpose, of course he means well. But I am not a trusting person at all and I was willing to put trust into him after all the convincing and was very disappointed when I witnessed the reality of the situation. I would have structured this transition to trading differently, you don't just quit your job and start trading. Nobody was there to tell me that! I was told quite the opposite. I'm glad it happened anyway, so fuck it. I heard Kevin O'Leary once say,
"If I knew in the beginning how difficult starting a business was, I don't know that I ever would've started."
This applies very much to my experience.
So what did I do? Well like everyone I read and read and Googled and Youtube'd my ass off. I sure as hell didn't pay for a course because I didn't have the money and I'm like 99% sure I would be disappointed by whatever they were teaching as pretty much everything can be found online or in books for cheap or free. Also I discovered Thinkorswim and I used that to sim trade in real-time for three months. This is way the hell different than going on a sim at 5x speed and just clicking a few buy and sell buttons. Lol, useless. When you sim trade in real-time you're forced to have a routine, and you're forced to experience missing trades with no chance to rewind or skip the boring parts. That's a step up because you're "in it". I also traded real money too, made some, lost more than I made. went back to sim. Traded live again, made some but lost more, fell back to PDT. Dad fronted me more cash. This has happened a few times. He's dug me out of some holes because he believes in me. I'm fortunate.
Oh yeah, about that book my dad gave me. It's called A Beginner's Guide to Day Trading Online by Toni Turner. This book... is shit. This was supposed to be my framework for how to trade and I swear it's like literally nothing in this book fucking works lol. I could tell this pretty early on, intuitively, just by looking at charts. It's basically a buy-the-breakout type strategy, if you want to call it a strategy. No real methodology to anything just vague crap and showing you cherry-picked charts with entries that are way too late. With experience in the markets you will eventually come to find that MOST BREAKOUTS FAIL. It talks about support/resistance lines and describes them as, "picture throwing a ball down at the floor, it bounces up and then it bounces down off the ceiling, then back up." So many asinine assumptions. These ideas are a text book way of how to trade like dumb money. Don't get me wrong, these trades can work but you need to be able to identify the setups which are more probable and identify reasons not to take others. So I basically had to un-learn all that shit.
Present day, I have a routine in place. I'm out of the dungeon and trade by myself in my room. I trade with a discount broker that is catered to day traders and doesn't rape me on commissions. My mornings have a framework for analyzing the news and economic events of the particular day, I journal so that I can recognize what I'm doing right and where I need to improve. I record my screens for later review to improve my tape reading skills. I am actually tracking my trades now and doing backtesting in equities as well as forex. I'm not a fast reader but I do read a lot, as much as I can. So far I have read about 17-18 books on trading and psychology. I've definitely got a lot more skilled at trading.
As of yet I am not net profitable. Writing that sounds like selling myself short though, honestly. Because a lot of my trades are very good and are executed well. I have talent. However, lesser quality trades and trades which are inappropriately sized/ attempted too many times bring down that P/L. I'm not the type of trader to ignore a stop, I'm more the trader that just widdles their account down with small losses. I trade live because at this point, sim has lost its value, live trading is the ultimate teacher. So I do trade live but I just don't go big like I did before, I keep it small.
I could show you trades that I did great on and make people think I'm killing it but I really just don't need the validation. I don't care, I'm real about it. I just want to get better. I don't need people to think I'm a genius, I'm just trying to make some money.
Psychologically, to be honest with you, I currently feel beaten down and exhausted. I put a lot of energy into this, and sometimes I work myself physically sick, it's happened multiple times. About once a week, usually Saturday, I get a headache that lasts all day. My body's stress rebound mechanism you might call it. Getting over one of those sick periods now, which is why I barely even traded this week. I know I missed a lot of volatility this week and some A+ setups but I really just don't give a shit lol. I just currently don't have the mental capital, I think anyone who's been day trading every day for a year or more can understand what I mean by that. I'm still being productive though. Again, I'm not here to present an image of some badass trader, just keeping it real. To give something 100% day after day while receiving so much resistance, it takes a toll on you. So a break is necessary to avoid making bad trading decisions. That being said, I'm progressing more and more and eliminating those lesser quality trades and identifying my bad habits. I take steps to control those habits and strengthen my good habits such as having a solid routine, doing review and market research, taking profits at the right times, etc.
So maybe I can give some advice to some that are new to day trading, those who are feeling lost, or just in general thinking "...What the fuck..." I thought that every night for the first 6 months lol.
First of all, manage expectations. If you read my story of how I came to be a trader, you can see I had a false impression of trading in many aspects. Give yourself a realistic time horizon to how progress should be made. Do not set a monetary goal for yourself, or any time-based goal that is measured in your P/L. If you tell yourself, "I want to make X per day, X per week, or X per year" you're setting yourself up to feel like shit every single day when it's clear as the blue sky that you won't reach that goal anytime soon. As a matter of fact, it will appear you are moving further AWAY from that goal if you just focus on your P/L, which brings me to my next point.
You will lose money. In the beginning, most likely, you will lose money. I did it, you'll do it, the greatest Paul Tudor Jones did it. Trading is a skill that needs to be developed, and it is a process. Just look at it as paying your tuition to the market. Sim is fine but don't assume you have acquired this skill until you are adept at trading real money. So when you do make that leap, just trade small.
Just survive. Trade small. get the experience. Protect your capital. To reach break even on your bottom line is a huge accomplishment. In many ways, experience and screen time are the secret sauce.
Have a routine. This is very important. I actually will probably make a more in-depth post in the future about this if people want it. When I first started, I was overwhelmed with the feeling "What the fuck am I supposed to DO?" I felt lost. There's no boss to tell you how to be productive or how to find the right stocks, which is mostly a blessing, but a curse for new traders.
All that shit you see, don't believe all that bullshit. You know what I'm talking about. The bragposting, the clickbait Youtube videos, the ads preying on you. "I made X amount of money in a day and I'm fucking 19 lolz look at my Lamborghini" It's all a gimmick to sell you the dream. It's designed to poke right at your insecurities, that's marketing at it's finest. As for the bragposting on forums honestly, who cares. And I'm not pointing fingers on this forum, just any trading forum in general. They are never adding anything of value to the community in their posts. They never say this is how I did it. No, they just want you to think they're a genius. I can show you my $900 day trading the shit out of TSLA, but that doesn't tell the whole story. Gamblers never show you when they lose, you might never hear from those guys again because behind the scenes, they over-leveraged themselves and blew up. Some may actually be consistently profitable and the trades are 100% legit. That's fantastic. But again, I don't care, and you shouldn't either. You shouldn't compare yourself to others.
"Everyone's a genius in a bull market" Here's the thing.. Markets change. Edges disappear. Trading strategies were made by traders who traded during times when everything they did worked. Buy all the breakouts? Sure! It's the fucking tech bubble! Everything works! I'm sure all those typical setups used to work fantastically at some point in time. But the more people realize them, the less effective they are. SOMEONE has to be losing money on the opposite side of a winning trade, and who's willing to do that when the trade is so obvious? That being said, some things are obvious AND still work. Technical analysis works... sometimes. The caveat to that is, filters. You need to, in some way, filter out certain setups from others. For example, you could say, "I won't take a wedge pattern setup on an intraday chart unless it is in a higher time frame uptrend, without nearby resistance, and trading above average volume with news on that day."
Have a plan. If you can't describe your plan, you don't have one. Think in probabilities. You should think entirely in "if, then" scenarios. If X has happens, then Y will probably happen. "If BABA breaks this premarket support level on the open I will look for a pop up to short into."
Backtest. Most traders lose mainly because they think they have an edge but they don't. You read these books and all this stuff online telling you "this is a high probability setup" but do you know that for a fact? There's different ways to backtest, but I think the best way for a beginner is manual backtesting with a chart and an excel sheet. This builds up that screen time and pattern recognition faster. This video shows how to do that. Once I saw someone do it, it didn't seem so boring and awful as I thought it was.
Intelligence is not enough. You're smarter than most people, that's great, but that alone is not enough to make you money in trading necessarily. Brilliant people try and fail at this all the time, lawyers, doctors, surgeons, engineers.. Why do they fail if they're so smart? It's all a fucking scam. No, a number of reasons, but the biggest is discipline and emotional intelligence.
Journal every day. K no thanks, bro. That's fucking gay. That's how I felt when I heard this advice but really that is pride and laziness talking. This is the process you need to do to learn what works for you and what doesn't. Review the trades you took, what your plan was, what actually happened, how you executed. Identify what you did well and what you can work on. This is how you develop discipline and emotional intelligence, by monitoring yourself. How you feel physically and mentally, and how these states affect your decision-making.
Always be learning. Read as much as you can. Good quality books. Here's the best I've read so far;
Market Wizards -Jack Schwager
One Good Trade -Mike Bellafiore
The Daily Trading Coach -Bret Steenbarger
Psycho-cybernetics -Maxwell Maltz
Why You Win or Lose -Fred Kelly
The Art and Science of Technical Analysis -Adam Grimes
Dark Pools -Scott Patterson
Be nimble. Everyday I do my research on the symbols I'm trading and the fundamental news that's driving them. I might be trading a large cap that's gapping up with a beat on EPS and revenue and positive guidance. But if I see that stock pop up and fail miserably on the open amidst huge selling pressure, and I look and see the broader market tanking, guess what, I'm getting short, and that's just day trading. The movement of the market, on an intraday timeframe, doesn't have to make logical sense.
Adapt. In March I used to be able to buy a breakout on a symbol and swing it for the majority of the day. In the summer I was basically scalping on the open and being done for the day. Volatility changes, and so do my profit targets.
Be accountable. Be humble. Be honest. I take 100% responsibility for every dime I've lost or made in the market. It's not the market makers fault, it wasn't the HFTs, I pressed the button. I know my bad habits and I know my good habits.. my strengths/ my weaknesses.
Protect yourself from toxicity. Stay away from traders and people on forums who just have that negative mindset. That "can't be done" mentality. Day trading is a scam!! It can certainly be done. Prove it, you bastard. I'm posting to this particular forum because I don't see much of that here and apparently the mods to a good job of not tolerating it. As the mod wrote in the rules, they're most likely raging from a loss. Also, the Stocktwits mentality of "AAPL is going to TANK on the open! $180, here we come. $$$" , or the grandiose stories, "I just knew AMZN was going to go up on earnings. I could feel it. I went ALL IN. Options money, baby! ka-ching!$" Lol, that is so toxic to a new trader. Get away from that. How will you be able to remain nimble when this is your thought process?
Be good to yourself. Stop beating yourself up. You're an entrepreneur. You're boldly going where no man has gone before. You've got balls.
Acknowledge your mistakes, don't identify with them. You are not your mistakes and you are not your bad habits. These are only things that you do, and you can take action necessary to do them less.
It doesn't matter what people think. Maybe they think you're a fool, a gambler. You don't need their approval. You don't need to talk to your co-workers and friends about it to satisfy some subconscious plea for guidance; is this a good idea?
You don't need anyone's permission to become the person you want to be.
They don't believe in you? Fuck 'em. I believe in you.

Hey day traders, looking to get suggestions on flairs. Currently our user flair is pretty basic, just beginner, intermediate, or advanced and we don't even verify this. And we don't have any post flairs right now, so this post is going to address those 2 things.
I am considering mod only user flair assignment, and even hiring some flair mods from the community to give out flairs when appropriate. Is that actually a good idea? Either way, I'll let users keep choosing their own flair even after I add the new flairs while having mod only assignable flairs for the best of both worlds.
For posts: Over at futurestrading I created a ton of post flairs with automod auto assigning them out, and users could still flair their own posts, plus a search by flair in the sidebar, and that worked out extremely well.
But here, I don't think we'll need such a broad spectrum of flairs based on futures, maybe just "futures" for all futures products, "forex" for all currency pairs, etc. So these are what I'm planing for post flairs:

• stocks
• options
• futures
• forex
• crypto
• strategy
• algo
• question
• trade review
• trade idea
• trading setup workstations
• trading screens

As for user flairs I'm considering (since we can't discern or completely verify someone's skill level or gains, or have the time for that, none of the flairs will describe someone's skill level, except for them being a new member to the community and for the flairs rewarding someone's advice giving history):
mod only assignable flairs

• mod
• wiki contributor
• market wizard (given to users who have consistently given good advice)
• sage of daytrading (same as market wizard, for now)

user assignable flairs

• new (will make default)
• stock trader
• penny stock trader
• options trader
• futures trader
• forex trader
• crypto trader
• algo trader
• algo stock trader
• algo options trader
• algo futures trader
• algo forex trader
• algo crypto trader
• trades everything
• trades multiple markets
• investor not-a-day-trader

What do you think? Feel free to suggest other flairs that I didn't cover or tell me which flairs are just downright bad.
Update added penny stock trader flair to this list, trade idea, trading screens, workstation; expanded user flairs for algo trader; also added "trades everything," "trades multiple markets," investor (if you want to be that guy in the wrong sub) and "not-a-day-trader" to cover everyone who doesn't day trade but does something else like invest/swing
I still don't know what to do if you trade more than one thing, I guess for now you would just pick the one you trade the most. I could expand algo trader to "algo stock trader" and so on and that's it, but to get all the combinations for the rest would be an insane list. I think cryptocurreny had a similar problem and then went with a bot that just picked a flair for you based on your comment history, I'm not going to do that. So I added a bunch of new user flairs to the list above that should satisfy everyone, if not, let me know.

MAJOR UPDATE: THE App was reinstated, details here
Google gives no help, it's sad
THIS WAS WITH THE FIRST AGENT
Mia
1:29 AM
You are now connected to Mia. Please type your message and hit 'Enter' to send.
Mia
1:29 AM
Hi there, thanks for contacting Google Play Developer Support! There will be a short survey at the end of our chat so you can provide feedback on the service I'm providing. How can I help you today?
ME
1:29 AM
We currently have an app that is suspended on the play store......
Mia
1:30 AM
May I please have the package name of the app you're referring to?
ME
1:30 AM
(I SUBMITTED THE NAME)
Mia
1:30 AM
Please hold
Mia
1:35 AM
After checking, it looks like the issue is related to our policy.
Mia
1:35 AM
Unfortunately our team does not support policy issues.
Mia
1:35 AM
I will route this case to our policy team for you so that you can get further information from them via email.
ME
1:35 AM
hold on
ME
1:35 AM
I actually have a few questions for you
ME
1:36 AM
I've been routed to the policy team and they do not respond, I've filed more than one appeal and they do not respond
ME
1:36 AM
it's been almost a month
ME
1:37 AM
The first thing I need to know is googles account suspension policy
ME
1:39 AM
during research on how to get help from google with out problem, I have basically found that google will not help with any further explanation on a suspension despite the vague explanation but if we resubmit the app without fixing the problem our account can get suspended
ME
1:40 AM
The app was suspended for SPAM..... there is nothing like that in our app, nothing close to it, so it's hard to fix something that does not exist
Mia
1:43 AM
If you don't have any other questions I will end this chat session. Have a great day!
Mia
1:43 AM
Thanks for chatting with Google Play Developer Support today! Your chat session is now complete.
CONVERSATION WITH AGENT 2
Bella1:44 AM
You are now connected to Bella. Please type your message and hit 'Enter' to send.
Bella1:44 AM
Hi there, thanks for contacting Google Play Developer Support!
There will be a short survey at the end of our chat so you can provide feedback on the service I'm providing.
How can I help you today?
ME1:44 AM
I just tried to chat with an agent and my chat was just ended without any respnse
Bella1:45 AM
okay
ME1:45 AM
please review this
ME1:45 AM
ME
1:37 AM
The first thing I need to know is googles account suspension policy
ME
1:39 AM
during research on how to get help from google with out problem, I have basically found that google will not help with any further explanation on a suspension despite the vague explanation but if we resubmit the app without fixing the problem our account can get suspended
ME
1:40 AM
The app was suspended for SPAM..... there is nothing like that in our app, nothing close to it, so it's hard to fix something that does not exist
Mia
1:43 AM
If you don't have any other questions I will end this chat session. Have a great day!
Mia
1:43 AM
Thanks for chatting with Google Play Developer Support today! Your chat session is now complete.
ME1:46 AM
I am asking for help and I am not getting any
ME1:46 AM
I do not want to submit a new version of our app having not caught the problem and get our account closed
ME1:47 AM
We are trying to fix and comply with whatever policy google has but this seems to be impossible
Bella1:48 AM
okay, I understand your concern.
Bella1:48 AM
First, May I please have the package name of the app you're referring to?
ME1:48 AM
(I SUBMITTED THE NAME)
ME1:49 AM
I have filed appeals and gotten no help
ME1:49 AM
at this point we just don't want to get our account closed for a new submission
ME1:49 AM
the policy team does not respond
Bella1:51 AM
okay, I understand your concern.
Bella1:52 AM
However, since I am not a member of the policy team, I have no information about why your app is suspended, and how to fix it.
Bella1:52 AM
at this time, the only thing I can do is help you to route the case to our policy team
ME1:52 AM
I get tthat
Bella1:52 AM
I hope you can understand
ME1:52 AM
I want to know about account suspension
ME1:52 AM
I'm trying to understand what can cause a account shut down
ME1:53 AM
we have redesigned our app and want to resubmit it but if the policy team does not respond, what do we do?
Bella1:53 AM
This is still a policy issue, I can add this question in the note, and let the policy team to answer your question.
ME1:54 AM
Sure I guess
ME1:54 AM
well can you tell me what your team is able to help with?
ME1:54 AM
I have never gotten one question answered through this chat.....
ME1:55 AM
what exactly does your department help with?
Bella1:55 AM
most of issues about using play console.
Bella1:56 AM
for example, how to publish an app, how to use the app statistics....
ME1:56 AM
is there any way to go above the policy team?
ME1:56 AM
any other team or person?
Bella1:56 AM
Unfortunately, no.
ME1:57 AM
So, I've sent them 2 appeals and about 3-4 emails and gotten no response, what do I do next?
Bella2:00 AM
At this time, the only thing I can do for you is to route the case to our policy team.
Bella2:00 AM
I have no idea what kind of decision they will make.
ME2:00 AM
ok, unable to answer my question?
ME2:01 AM
it seems like the decision is to not respond
Bella2:01 AM
I am not sure about that
ME2:02 AM
The last thing I got was after submitting the appeal it said someone will contact me within 72 hours, that was on 5/30
ME2:03 AM
I have had 3 agents on chat tell me they will route my concerns
ME2:03 AM
Our app is a teaching tool
ME2:03 AM
there is no spam
ME2:03 AM
no posting
ME2:03 AM
we never even sent a push notification
ME2:04 AM
but we were suspended for a spam violation
ME2:04 AM
I filed a very very detailed appeal and there has been no response
ME2:04 AM
this is actually effecting our funding
ME2:05 AM
there has to be more that one way to get help
Bella2:06 AM
I understand.
ME2:06 AM
I'm just trying to get help here but it seems like the biggest company in the world isn't even able to try and help
ME2:07 AM
is there any kind of number I can call?
Bella2:07 AM
Unfortunately, policy team didn't provide phone support.
ME2:08 AM
ok, but are there any other help numbers in google, for anything else that might be able to help?
Bella2:08 AM
At this time, only policy team are able to help you.
ME2:09 AM
ok fine
ME2:09 AM
I get it
ME2:09 AM
basically no help at all
ME2:09 AM
Can you note that, "CUSTOMER HAS RECEIVED NO HELP AT ALL"
Bella2:09 AM
sure I will
ME2:10 AM
when you route this issue to the policy team how long is it supposed to take to get a response?
Bella2:11 AM
I have no idea, since I am not a policy team member
ME2:11 AM
ok
Bella2:11 AM
Is there anything else I can help you today?
ME2:11 AM
nope
Bella2:11 AM
Hope that I'm being helpful! Have a good day, bye bye!
Bella2:12 AM
Thanks for chatting with Google Play Developer Support today! Your chat session is now complete.
Bella ended the chat
...............................................................................................................
****UPDATE: I decided to post that conversation out of frustration in the moment but since there's been so much support and feedback here's some more details.
The app was suspended on 5/30, this was the email:
After review, Bit Trainer – A Live Cryptocurrency Simulator, has been suspended and removed from Google Play as a policy strike because it violates the spampolicy by posting repetitive content.
Next Steps

1. Read through the Spampolicy for more details and examples of policy violations.
2. Make sure your app is compliant with all other policies listed in the Developer Program Policies. Remember that additional enforcement could occur if there are further policy issues with your apps.
3. Sign in to your Play Consoleand submit the policy compliant app using a new package name and a new app name.

Additional suspensions of any nature may result in the termination of your developer account, and investigation and possible termination of related Google accounts. If your account is terminated, payments will cease and Google may recover the proceeds of any past sales and/or the cost of any associated fees (such as chargebacks and transaction fees) from you.
If you’ve reviewed the policy and feel this suspension may have been in error, please reach out to our policy support team. One of my colleagues will get back to you within 2 business days.
Regards,
The Google Play Review Team
THIS WAS MY RESPONSE:
Our app was suspended for "Repetitive content violates our Spampolicy "
Our app is a educational tool. It is designed to help people learn how to trade cryptocurrency without the risk. it simulates the process using real time prices. As of right now our app does not contain any posting of "content". It is currently being used in Old Dominion University as part of their crypto currency curriculum.
BASED ON THE SPAM POLICY PAGE
-Message Spam, does not apply becuse our app does not send SMS, email, or other messages.
-Webviews and Affiliate Spam, our app does not drive affiliate traffic to a website or provide a webview of a website. every single page in our app is designed from scratch and the information provided on each page is obtained via the exchanges api based on thier guidelines.
-Wizard Spam, our app was not created by an automated tool or wizard service. Again every single page was designed from scratch by our team and built the Monaca platform.
-Guides, our app is not a guide and serves no ads.
Our app contains 8 pages.

1. Watchlist, a page to add the cryptocurrencies that you want to keep track of, similar to dozens of other apps on the market like tab trader, blockfolio or cointracker.
2. Trading, similar to Forex Game, the main function of our app. It let's you use the credits we provide to simulate purchasing the available cryptocurrency of your choice.
3. Selling, where you sell what you purchased on the trading screen
4. Leaderboard, all users are displayed and ranked based on how well they do trading.
5. Wallet, this is where you see all of the currency you are holding, and your transaction history.
6. Global Market, This screen shows all the coins on the market based on Coinmarketcap API
7. Earn Credits, where you can play a simple game to earn more credit when you run out.
8. Coin converter, a simple calculator that let's you get the values of different currencies, no different from any other cryptocurrency converter on the market.

THEY RESPONDED WITH:
Hello,
Thanks for contacting the Google Play team.
After review, we've confirmed our initial decision and we won't be reinstating your app Bit Trainer – A Live Cryptocurrency Simulator at this time.
Repetitive content violates ourSpampolicy and is prohibited on Google Play.
Developers are important partners in maintaining a great user experience on Google Play and we appreciate your cooperation.
If you do choose to re-publish a new version of your app, please review the Developer Program Policiesto make sure your app is compliant with our policies.
Regards,LindaThe Google Play Team
After that I wrote back with a bunch of question, several times, had about 5 live chat sessions that went the exact same way.
UPDATE: I sent two messages one to the general help and the second one was directly back to Linda who had responded to the first suspension appeal and here are the responses I got.
FROM MY MESSAGE TO LINDA: Hi developers at Hashtiv, Thanks again for contacting Google Play Team.
As much as I'd like to help, our team is unable to provide information to your inquiry.
Instead, please refer to the following links for further assistance: Developer Program Policies
Thank you for your understanding and continued support for Google Play.
Regards,
Lisa The Google Play Team
AND THE OTHER: Hi there,
I'm happy to help you with issues related to publishing and distributing apps through the Play Console. At this time, my team is not able to provide information about policy enforcement decisions. I forwarded your question to the appropriate team at Google, and you can expect to hear from them soon. If you have questions about using the Play Console, please let me know.
Regards, Pete Google Play Developer Support Did you know we offer chat support in English? You can chat with us Monday through Friday, 12 a.m. to 12 a.m. Greenwich Time (GMT).

Going off my last post: Please select your new user flair. There's still an opportunity to suggest new flairs if you feel the available flairs don't describe what kind of day trader you are. Same goes for post flairs.
The post flairs are:

• stocks
• options
• futures
• forex
• crypto
• strategy
• algo
• question
• trade review
• trade idea
• trading screens
• workstations

user assignable flairs:

• new (will make default)
• stock trader
• penny stock trader
• options trader
• futures trader
• forex trader
• crypto trader
• algo trader
• algo stock trader
• algo options trader
• algo futures trader
• algo forex trader
• algo crypto trader
• trades everything
• trades multiple markets
• not-a-day-trader

mod only assignable flairs:

• mod
• wiki contributor
• market wizard (given to users who have consistently given good advice)

I will have automod assign post flairs based on keywords at a later time, for example, someone says "any crude futures traders here?" then the post will be auto assigned the flair "futures," but the user can change it afterwards if they want.
Ok thanks day traders for all the feedback in the last post!
​
update I just added flair search on the redesign:
​
https://i.redd.it/odeh6xxpxfd31.png
update2 I did start the automod for post flairs, but it's not as clear cut for each flair, but if someone would like to suggest some patterns for specific post flairs, let me know:

title (regex): ["futures", "Treasuries", "Treasury", "ZT", "ZF", "ZN", "crude", "brent", "wti", "Natural gas", "Nat ?gas", LNG", "ES", "NQ", "YM", "indices", "B6H", "D6H", "J6H", "E6H", "A6H", "M6H", "M6H", "M6E"] set_flair: ["futures"] 

title (regex): ["stocks", "pattern day trading rules?"] set_flair: ["stocks"] 

title (regex): ["calls", "puts", "iron condor", "vertical spreads?"] set_flair: ["options"] 

title (regex): ["euro", "jpy", "eurusd"] set_flair: ["forex"] 

title (regex): ["bitcoin", "crypto"] set_flair: ["crypto"] 

title (regex): ["technical analysis", "TA", "macd", "moving averages", "bollinger bands", "rsi"] set_flair: ["strategy"] 

title (regex): ["algo", "algorithmic", "programming", "bots", "HFT"] set_flair: ["algo"] 

title (regex): ["my last trade"] set_flair: ["trade review"] 

title (regex): ["if I (buy|short)"] set_flair: ["trade idea"] 

title (regex): ["screenshot"] set_flair: ["trading screens"] 

title (regex): ["battlestation", "monitors?"] set_flair: ["workstations"] 

title: ["question", "help"] set_flair: ["question"] 

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